Privacy Policy
Last updated: 10th January 2026
Who we are
This policy explains how The Waffle Co. (“we”, “us”) collects, uses and protects personal information through thewaffleco.ca and its related forms and links.
We are based in British Columbia and follow BC’s Personal Information Protection Act (PIPA). By using this website or submitting a form, you agree to this policy.
The Waffle Co. locations in Canada are independently owned and operated franchises. Information you share directly with a location (in store, by phone, or through a delivery app) is handled by that location and the relevant platform.
What we collect
We only collect what you choose to give us, plus basic technical data from your visit.
| Where | What we collect |
|---|---|
| Contact form | Name, email, phone (optional), subject and message |
| Catering request form | Name, contact details, event date, location, guest count and event details |
| Franchise inquiry form | Name, contact details, preferred area, background and investment information you provide |
| Waffle Rewards | Name, phone or email, and visit and purchase history, collected through Square |
| Website visits | Device, browser, pages viewed and approximate location, collected automatically |
We do not take online payments on this website. Delivery orders are placed and paid for on Uber Eats or DoorDash, under their own privacy policies.
How we use it
We use your information only for the purpose you gave it to us:
- Replying to your message or question
- Quoting, planning and delivering catering
- Reviewing franchise inquiries
- Running the rewards program
- Keeping the website working, secure and improving
- Sending promotions, only if you opt in, with an unsubscribe option in every message
We never sell your personal information. You can withdraw consent at any time by emailing us, though we may then be unable to provide the service you asked for.
Who we share it with
We share information only with service providers that help us run the business, and only what they need:
| Provider | Purpose |
|---|---|
| Google (Forms, Maps) | Catering and franchise forms, location maps |
| Square | Waffle Rewards loyalty program |
| Vercel | Website hosting |
| Uber Eats, DoorDash | Delivery orders you place on their apps |
| The franchise location you contact | Fulfilling your catering request or inquiry |
Some of these providers store data outside Canada, mainly in the United States. That data may be accessible to authorities there under local law.
We may also disclose information if required by law, or as part of a sale or restructuring of the business.
Cookies and analytics
The website uses cookies and similar tools to keep it working and to understand how visitors use it, such as which pages are most popular.
Embedded Google Maps, Google Forms and links to Instagram, TikTok, Uber Eats and DoorDash may set their own cookies under their own policies.
You can block or delete cookies in your browser settings. Some features may not work properly if you do.
Retention, security and children
We keep personal information only as long as needed for its purpose or as required by law, then delete or anonymize it. Form messages and catering requests are kept for up to 2 years; franchise inquiries for up to 3 years.
We use reasonable safeguards, including access controls and trusted providers, but no website or transmission is completely secure.
This website is not directed at children under 13, and we do not knowingly collect their information.
Allergens and dietary information
Everything we serve is 100% eggless. We do not use eggs or any ingredients containing egg. Our kitchens and brand are halal certified.
Our kitchens handle peanuts, tree nuts (including hazelnuts and pistachios), milk, wheat, gluten and soy. These allergens are ingredients in some items, and other items may come into contact with them. We cannot guarantee any item is free of these allergens.
If you have a food allergy or dietary need, speak to staff before ordering. Ingredients and suppliers may change, so always check in store.
Your rights and contact
You can ask to see the personal information we hold about you, correct it, or withdraw your consent. Email our privacy contact at info@thewaffleco.ca and we will respond within 30 days.
If you’re not satisfied with our response, you can contact the Office of the Information and Privacy Commissioner for British Columbia.
We may update this policy from time to time. The “Last updated” date at the top shows the latest version.